Question 1

How long does a UPI withdrawal typically take?

Accepted Answer

For fully verified accounts, UPI withdrawals are typically processed within 15 minutes to 1 hour. During peak periods or outside of standard banking hours, this can extend to up to 2 hours. UPI is the fastest withdrawal method available for Indian players, which is why it's the most recommended option for those who want quick access to their winnings. Once the platform releases the funds, the transfer to your bank account is nearly instantaneous thanks to UPI's real-time payment infrastructure.

Question 2

What is the minimum withdrawal amount for Indian players?

Accepted Answer

The minimum withdrawal amount varies by payment method. For UPI, PhonePe, Google Pay, and Paytm, the minimum is ₹500. For Net Banking (IMPS), the minimum is ₹1,000. Bank wire transfers have a higher minimum of ₹5,000. These minimums are set to ensure that transaction fees don't disproportionately impact smaller withdrawal amounts, though in most cases, withdrawals are processed free of charge for Indian players.

Question 3

Why was my withdrawal request declined?

Accepted Answer

Withdrawal requests are most commonly declined for the following reasons: incomplete KYC/account verification, unmet bonus wagering requirements, mismatched payment details (the name on the account doesn't match the registered account name), withdrawal amount below the minimum limit, or a security review triggered by unusual account activity. If your withdrawal is declined, check your account notifications for a specific reason, then contact customer support via live chat with your transaction ID for clarification and assistance in resolving the issue.

Question 4

Can I withdraw using a different method than I used to deposit?

Accepted Answer

In most cases, the platform prefers that you withdraw using the same payment method you used to deposit, as this is a standard anti-money laundering policy. However, if your original deposit method is unavailable for withdrawals, or if you've been advised by support to use an alternative method, exceptions can be made. It's best to contact customer support in advance if you need to use a different withdrawal method to get guidance and avoid any potential delays or complications.

Question 5

Are there any fees charged on withdrawals?

Accepted Answer

The platform does not charge fees on withdrawals made through UPI, Net Banking, Paytm, PhonePe, or Google Pay for Indian players. Cryptocurrency withdrawals may incur standard blockchain network fees (not charged by the platform itself), which vary based on network congestion. Bank wire transfers are also generally free. The platform is transparent about any applicable fees, which will be displayed before you confirm your withdrawal request. Always review the fee information during the withdrawal process to ensure there are no surprises.

Question 6

What should I do if my withdrawal has been pending for more than 24 hours?

Accepted Answer

If your withdrawal has been pending for more than 24 hours without any updates, the first step is to check your email and account notifications for any messages requesting additional documentation or verification. If there are no notifications, contact customer support via live chat — this is the fastest way to get a response. Have your transaction ID, withdrawal amount, and payment method details ready when you contact support. In most cases, delays beyond 24 hours are caused by pending KYC verification or a manual review that support can help expedite. The platform's customer support team is available 24/7 and is generally responsive in resolving payment issues quickly.

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